All prices quoted are subject to VAT at the prevailing rate (currently 20%), unless exempt or a valid VAT exemption number is provided before the order is confirmed. Prices displayed on our website serve as a guide only. Official quotations will reflect the final price based on confirmed specifications. We reserve the right to amend quotations in the event of a pricing error. All prices are subject to confirmation of final artwork approval.

For approved credit accounts, payment terms are strictly 30 days from the date of invoice, unless otherwise agreed in writing. Orders placed on a pro forma basis must be paid in full prior to production and delivery. Delays in payment may affect production schedules and delivery timelines. Credit accounts are granted subject to satisfactory credit checks. We accept payment via BACS, most major credit and debit cards, and PayPal.

Foxy Promotions Ltd reserves the right to modify product specifications without notice. All product details, including images and descriptions, are presented as accurately as possible using information supplied by manufacturers and suppliers. We cannot accept liability for any inaccuracies that may affect an order. Discontinuation of stock items may occur without prior notice. We are not responsible for losses arising from such stock changes. Stock availability for standard and clothing items can vary daily, but suitable alternatives will be offered when possible.

Written approval of artwork proofs is required before production begins, including for repeat orders. Any delays in proof approval may result in postponed delivery. Proofs serve to confirm artwork positioning, branding methods, print areas, and colour references. Clients are responsible for providing accurate artwork and information. Acceptable file formats include vectored, outlined, high-resolution files such as EPS, AI, or PDF. Other file types may be considered depending on the product and branding method.

When Pantone, CMYK, or embroidery colour codes are provided, we will make every effort to match colours as closely as possible. However, due to variations in materials and production processes, we cannot be held responsible for minor discrepancies, even when the correct colour references have been followed. We aim to advise of any foreseeable issues prior to production where possible.

While we aim to ensure that all deliveries arrive on time and in excellent condition, Foxy Promotions Ltd cannot be held liable for delays or losses caused by third-party couriers, customs processes, or transport methods such as airfreight or sea freight. Upon receipt, all goods should be checked promptly. Any issues, including damage, must be reported to us immediately.

Any faulty or missing items must be reported within 48 hours of delivery. Photographic evidence or return of the goods may be required for assessment and resolution. We will act promptly to rectify any confirmed issues.

Once an order has entered production or materials have been procured, cancellations may incur charges or be billed in full. Orders that have not yet entered production may still be subject to costs such as origination, restocking, administration, and other relevant charges. All cancellations must be made in writing to Foxy Promotions Ltd.

Ownership of goods remains with Foxy Promotions Ltd until full payment is received. Risk transfers to the client upon delivery. Failure to pay within agreed terms may result in recovery actions and additional fees.

Except where defects in goods result in personal injury or damage to personal property, Foxy Promotions Ltd’s liability shall be limited to the total contract value. We cannot accept responsibility for losses arising from the supply of goods unless the correct claims procedure has been followed. These terms do not affect your statutory consumer rights.

Foxy Promotions Ltd shall not be held liable for any failure or delay in fulfilling obligations where such failure is due to events beyond our reasonable control. In such circumstances, we reserve the right to suspend or terminate the contract, in full or in part, without liability.